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Through multilingual financial education materials, community outreach, and grassroots "make your voice heard" advocacy, Consumer Action empowers underrepresented consumers nationwide to assert their rights in the marketplace and financially prosper.

 

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Consumer Action INSIDER - August 2014 The August issue of Consumer Action INSIDER brings you news of the Consumer Financial Protection Bureau's field hearing in El Paso, TX last month, at which it introduced a proposal to allow consumers to publicly share the stories behind the complaints they submit to the consumer watchdog agency. Other items in the issue include an update on work we are doing to protect and strengthen the rights of career education student loan borrowers, an account of the series of trainings we conducted on financial inclusion and an introduction to a program that leverages a myriad of stakeholders to lead people out of poverty. Hotline Chronicles presents information on whether Social Security numbers are a requirement to get a credit card. ( Friday, August 01, 2014 )

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Recent Publications

Tuesday, August 19, 2014

Q&A about protecting your finances for servicemembers and vets

Library: English | Q&A about protecting your finances for servicemembers and vets  This backgrounder expounds on the topics introduced in the companion brochure. Presented in Q&A format, the guide answers dozens of questions for servicemembers and veterans, ranging from how to avoid predatory lenders and take advantage of mainstream financial services to how to handle student loans and deal with debt collection issues.  Category: Credit Credit Scores Military/Veterans on Aug 19, 2014

Economic survival guide for servicemembers and veterans

Library: English | Economic survival guide for servicemembers and veterans  This fact sheet teaches servicemembers and veterans how to recognize and avoid scams and expensive or risky financial products/services and encourages them to take advantage of the many consumer-friendly borrowing and banking options available. It also explains the special consumer finance protections that active duty servicemembers have under the law. Category: Banking Credit Fraud/Scams Military/Veterans Money Management on Aug 19, 2014

Friday, August 01, 2014

Economic survival guide for servicemembers and veterans - PowerPoint Training Slides

Library: English | Economic survival guide for servicemembers and veterans - PowerPoint Training Slides  This downloadable PowerPoint presentation is designed to be used in conjunction with the “Economic survival guide for servicemembers and veterans” lesson plan. The slides provide a visual component to the training that will help to engage learners and improve retention. Category: Banking Credit Credit Scores Military/Veterans on Aug 01, 2014

Economic survival guide for servicemembers and veterans - Seminar lesson plan and class activities

Library: English | Economic survival guide for servicemembers and veterans - Seminar lesson plan and class activities  This downloadable packet guides community educators through a 2.5-hour presentation on servicemembers’ and veterans’ consumer rights, financial services to avoid and the better alternatives that exist, how to avoid scams aimed at veterans, and where to get legal and financial help. In addition to the lesson plan (to be used in conjunction with the downloadable PowerPoint presentation), the packet includes exercises, resources and a class evaluation form.     Category: Banking Credit Credit Scores Military/Veterans on Aug 01, 2014

Tuesday, June 10, 2014

An Employee’s Guide to Payroll Cards (Spanish)

Library: Spanish | An Employee’s Guide to Payroll Cards (Spanish)  Esta guía de cuatro páginas fue diseñada para ayudar a los empleados de empresas que ofrecen tarjetas de nómina a determinar si ésta es la mejor opción para ellos, a comprender cómo funcionan las tarjetas y cómo evitar cargos, y a conocer sus derechos. Filed Under: Consumer Rights on Jun 10, 2014

Thursday, May 15, 2014

Lifeline Eligibility and Application Worksheets

Library: English | Lifeline Eligibility and Application Worksheets  These worksheets will help consumers determine if they are eligible for Lifeline discounts and track their progress through the application and renewal process. A short "quiz" can be used in class to help participants understand key points about the Lifeline program. Category: Telecom/TV on May 15, 2014

California LifeLine Case Studies

Library: English | California LifeLine Case Studies  These five case studies will give Lifeline workshop participants an opportunity to apply what they have learned about California LifeLine discounts, service options and eligibility. Category: Telecom/TV on May 15, 2014

California LifeLine Public Assistance Programs

Library: English | California LifeLine Public Assistance Programs  Detailed description of various federal and state assistance programs. Category: Telecom/TV on May 15, 2014

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