Table of Contents

• Prepaid Card Survey: Convenience at a cost
• Fees at a glance
• Prepaid cards: The latest plastic payment option
• Prepaid cards lack legal consumer protections
• Temporary vs. personalized cards
• Tale of two cards
• Dos and don’ts: Choosing and using a prepaid card
• New tool for comparing prepaid cards
• Governments adopt prepaid cards for benefits
• About Consumer Action

Web Bonus

• Navigate carefully when choosing a prepaid card
• Read prepaid card privacy policies carefully
• Prepaid standouts and extras
• Patience please! Calling customer service can be a chore

Prepaid Card Survey: Convenience at a cost

By Alegra Howard

Marketed as a convenient way for consumers to manage money and control spending, and as a checking account substitute, prepaid cards are the financial tool of the hour. Even big-name institutions and celebrities are getting in on the act.

Consumer Action took a look at the marketplace and collected our findings in a new Prepaid Card Survey that examines 28 cards from 11 issuers.

All surveyed cards are available nationwide, except American Express prepaid cards (not sold in Arkansas and Vermont) and Green Dot cards (not sold in Vermont).

Our surveyors compared the costs to buy, deposit funds (load) and use the cards.

Fees

Consumer Action found that cards come with many types of fees, for ATM cash withdrawal, balance inquiries, customer service calls, monthly maintenance, reloading funds, transactions and attempting to make a purchase without adequate funds.

The fees for each card varied greatly. Some cards will waive a fee if you load a certain amount of money on the card each month or register for direct deposit of salary or income.

Among surveyed cards, American Express cards had some of the fewest fees but no card was free. See: Tale of two cards

None of the surveyed cards required the cardholder to have a bank account or undergo a credit check.

The funds on all surveyed cards were FDIC insured for up to $250,000 per account, except for those issued by American Express, which are covered by state transmitter laws. All surveyed cards offered voluntary fraud protection and error resolution coverage.

Most cards surveyed allow cardholders to monitor accounts online for free, view balances, set up email and text alerts, even pay bills and schedule balance transfers to the card. Fees generally apply for the bill payment feature.

Reloading fees can often be avoided by using direct deposit or funds transferred from a bank account.

Steer clear of balance inquiry fees by checking your balance with a call to customer service, when free, or by checking your account online or scheduling email or text alerts.

Some card issuers offer the option to text for immediate free balance inquiries (but remember your cell phone carrier may charge you to receive text messages).

Avoid ATM withdrawal fees by getting cash back at a retailer when you make a purchase using your PIN.

Monthly maintenance fees. Of the 28 cards surveyed, 20 had monthly maintenance fees. The highest was READYdebit Visa Prepaid Platinum at $14.95 a month. Eight cards had no monthly fee (cards from American Express, H&R Block, OneWest, Western Union, and RushCard Pay-As-You-Go). Some cards will waive their monthly maintenance fee when cardholders meet certain criteria. For example:

• Bank Freedom, Capital One, Mango and Regions Bank waive monthly fees when you load $500 or more per month.
• Green Dot cards waive the $5.95 fee if you make at least 30 purchases or load at least $1,000 onto your account each month.
• READYdebit Visa Control waives the $3.95 monthly fee when at least $1,500 in direct deposits are loaded per month.

Reload fees. Many cards allow free reloads online, by phone or from a bank account, debit or credit card, or when you cash a check and have the cash placed on your card (although check cashing fees may apply).

Others charge reload fees in specific circumstances, such as in-store or when you use a teller at a bank branch. For example, Western Union storefronts charge $4.95 for cash reloads on the company’s Prepaid Visa and mun2 cards. On the American Express for Target Prepaid Card, you pay $3 for cash, credit card and debit card reloads at Target stores. Regions Now Visa Prepaid Card (Regions Bank) charges $3 for in-branch reloads using a teller.

To reload cash on most cards, you have to pay the cash to a third party, which will charge you to convert your money into electronic funds that you can load on the card. (These are called third-party reload fees.)

Even many issuers with no online or phone reload fees allow you to reload money through a third-party cash conversion service like Green Dot’s MoneyPak. For $4.95 per cash reload, you can transfer the MoneyPak balance to many of the surveyed cards.

Many cards have daily reload restrictions as well as load caps. Load caps are the maximum amount that can be on the card at any one time.

Purchase transaction fees. Six of the 28 cards surveyed charge transaction fees when you use the card to make a purchase using your signature or PIN. (Like debit cards, many prepaid cards give you the option to sign for a purchase or enter your PIN.) In general, prepaid PIN transactions tend to cost more on cards that charge per-transaction fees and that allow you to choose between signature and PIN.

Fees ranged from 25¢ per transaction (Jackson Hewitt’s Smartcard with PIN) to $2 per transaction (NetSpend’s Pay-As-You-Go plan, which charges $1 per signature purchase and $2 for PIN transactions). The RushCard Pay-As-You-Go charges $1 for each PIN and signature purchase transaction, but caps transaction fees at $10 a month. (Any transaction charges in excess of $10 are refunded to your RushCard the following month.)

Some cards cap daily purchases. Examples inlcude a $2,000 daily purchase limit on the Bank Freedom Prepaid MasterCard, and AccountNow Prepaid Visa Classic’s $2,000 daily purchase limits on PIN and signature transactions.

ATM withdrawal fees. Many of the prepaid cards offer in-network ATMs where you can withdraw cash for free.

However, out-of-network ATM fees range from $1.95 per withdrawal on many surveyed cards to $3 (American Express for Target).

Modern Cash and Green Dot cards have a $2.50 out-of-network ATM fee. In addition, some ATMs owners will hit you with a second withdrawal fee.

Most cards have caps on how much cash you can withdraw at ATMs—these caps can be daily or weekly. For instance American Express Prepaid limits cash withdrawals to $200 per week.

Surveyed cards that offered cash back at in-network ATMs include Green Dot, Modern Cash, OneWest, Regions Bank, Univision and Walmart. (But ATM owner fees may still apply.)

Many cards also offer the option of receiving cash back for free when you make purchases with a PIN at grocery stores, other retailers and post offices. But in this instance, beware of cards with PIN purchase transaction fees like the AccountNow Visa Classic, READYdebit Visa Control and RushCards.

Inactivity fees. H&R Block, after three consecutive months with no card activity, charges a fee of $2.50 in each subsequent month the card is not used. Western Union prepaid and Western Union mun2 cards also charge a $2.50 monthly inactivity fee, after 12 months of inactivity.

Decline fees. When you attempt to withdraw cash or make a purchase with insufficient funds on your card, you could get hit with a declined transaction fee. Seven surveyed cards had them: 40¢ for ATM declines (AccountNow), 45¢ (mun2), 50¢ (Bank Freedom) and $1 (PayPal).

READYdebit’s Control Prepaid card charges $1.95 per declined purchase transaction (signature and PIN). Modern Cash charges a 50¢ ATM decline fee and a $14.95 insufficient funds fee for each transaction that causes the available balance on your card to go into negative territory. Modern Cash also charges a $9.95 overdraft fee if you ask the issuer to cover any transactions you make that exceed your current balance, up to $100.

Customer service fees. Ten surveyed cards charged cardholders for speaking with a live agent over the phone. Fees started at 50¢ (NetSpend) with six cards charging $2 per call (Jackson Hewitt, OneWest, READYdebit’s Control and Select cards, Regions Bank, and Suze Orman’s Approved Card).

Jackson Hewitt offers two free calls a month before it charges. OneWest, READYdebit’s Select card, Regions Bank and the Approved Card all offer one free call per month. AccountNow will waive its $1 fee with direct deposit.

AccountNow and NetSpend also charge 50¢ for automated customer service phone calls—even when there’s no live representative.

Foreign transaction fees. Foreign transaction fees ranged from free (the Approved Card and American Express cards) to 3.5% of each international transaction (PIN and signature purchases) for NetSpend. That’s $3.50 for every $100 you spend on overseas purchases.

RushCard Pay-As-You-Go charges a 2% foreign transaction fee, plus a $2 convenience fee for each signature and PIN purchase transaction you make outside of the United States.

About the survey

Consumer Action’s 2012 Prepaid Card Survey was conducted Jan. 16-March 22 by Alegra Howard. The survey was coordinated by Ruth Susswein. Find additional details about these cards at Consumer Action Prepaid Card Survey (PDF).

Note: You are prohibited from using Consumer Action’s name or any reference to its surveys in advertising or for any other commercial purpose.

Send any comments about this survey to .(JavaScript must be enabled to view this email address).

Prepaid fees at a glance

Here’s a quick overview of our findings on some typical fees. Download our detailed chart containing all card costs, terms and contact information at Consumer Action Prepaid Card Survey (PDF).

28 cards were in the survey

Cards surveyed	Fees
ATM withdrawal fees1: 28 cards	Up to $2.50
Free in-network withdrawals: 6 cards	GreenDot, Modern Cash, One West, Regions, Univison, Walmart
One free withdrawal per month: 5 cards	American Express (all three cards) and Capital One; RushCard Monthly has two per month
Monthly maintenance fees: 20 cards	Up to $14.95 (READYDebit Visa Prepaid Platinum)
Reload fees: 5 cards	Up to $4.95
Purchase transaction fees (PIN and signature): 6 cards	Up to $2 (NetSpend’s $2 PIN purchase transaction fee)
Activation fee: 3 cards	$9.95 (READYDebit, all three cards)
Inactivity fee: 4 cards	Up to $5.95 per month (H&R Block, NetSpend and Western Union cards)
Balance inquiry fee: 20 cards	Up to $2 per balance inquiry (Regions Bank out-of-network; balance inquiries are free at in-network ATMs)
1 Additional ATM fee may be charged by the owner of the ATM.

Prepaid cards: The latest plastic payment option

By Monica Steinisch

When it comes to paying with plastic, traditional credit and debit cards rule the roost. But another plastic payment option—the prepaid card—is gaining popularity at an astounding pace. Consumers loaded $70.7 billion onto prepaid cards in 2011, and that amount is expected to top $120 billion this year, according to Mercator Advisory Group.

There are a variety of prepaid cards, including non-reloadable gift cards, payroll cards and government benefits cards. But the card that’s garnering the most attention is the general-purpose reloadable prepaid card.

A reloadable prepaid card requires you to “load” money on to it before it can be used, so there’s no extension of credit as with a credit card. And while they’re often referred to as prepaid “debit” cards, reloadable cards are not linked to a checking account like a traditional debit card.

Like credit and debit cards, however, many reloadable prepaid cards are branded with the logo of one of the four major electronic payment networks: American Express, Discover, MasterCard or Visa. Businesses worldwide that are a part of the same network accept the cards.

In fact, you can generally use the cards to do the same things you can with credit and debit cards, including make everyday purchases, shop online, pay for travel expenses and withdraw cash—as long as there’s a balance on the card.

That’s where “reloadable” comes in: As you use the card, the money you spend is deducted and the card balance goes down. When the balance gets low, you can reload more money onto the card and keep using it (unlike a gift card, which is useless after the money is spent). Loading methods vary among cards, but may include cash at a participating business or via a third-party cash conversion service such as MoneyPak, transfer from a credit or debit card, PayPal, wire transfer and direct deposit.

Depending on the card and your sources of income, you also may be able to have your wages or government benefits deposited directly onto the card and, in many cases, pay bills online or by phone—which may appeal to anyone who doesn’t have a checking account.

Reloadable prepaid cards are marketed to parents as a way to pay their children’s allowance or provide a plastic payment method for college kids without having to worry about them racking up debt. But the main reason reloadable prepaid cards have been gaining traction is because they provide a potential solution for anyone unable or unwilling to get a traditional credit card or checking account-linked debit card.

There are many reasons for not having a credit card or a checking account, including identification requirements, previous banking problems, distrust of mainstream financial institutions, desire to avoid high account fees, low credit score or no credit history. An estimated 60 million “unbanked” and “underbanked” consumers rely on alternative financial services, such as check cashers, payday lenders and money-wire services, and they often purchase money orders to pay their bills.

A reloadable prepaid card is easy to get since it requires no credit check or account verification. Wages or benefits can be directly deposited onto many of the cards, allowing users to avoid costly check cashing fees and the risk of carrying cash. Prepaid cards that offer a fully functional online or phone bill-pay system eliminate or reduce money order and mailing costs. (Not all businesses accept payments from prepaid cards.)

Shortcomings

How much could be saved by using a prepaid card rather than check cashers and money orders depends on the card. There are dozens of prepaid card otions to choose from, with a wide range of fees and features. Prepaid card fees may include a fee to buy or activate the card, a reload fee, a balance inquiry fee, a customer service fee, an ATM cash withdrawal fee, an inactivity (dormancy) fee and more. Some cards are much more consumer-friendly than others, charging fewer and lower fees while still offering many useful features. (Consumer Action surveyed many available prepaid cards to gauge costs and determine how they work. Download our Prepaid Card Survey PDF for full details on each card we examined.)

Consumers need to understand exactly what they’ll pay for with a particular prepaid card based on the way they plan to use it. A recently launched online tool from NerdWallet allows consumers to calculate and compare prepaid card costs according to their individual usage habits.

It’s also important to know that prepaid cards don’t offer the same protections that debit and credit cards do. If fraudulent charges appear on your account or your card is lost or stolen, you might not be able to get your money back. While most prepaid card issuers offer “zero liability” guarantees against unauthorized transactions, the protection is voluntary. (For more on consumer protections with prepaid see Prepaid cards lack legal consumer protections.)

Prepaid cards have no impact on a user’s credit score either. “That can be a disadvantage if you’re trying to establish or improve your credit,” points out Ruth Susswein, Consumer Action’s deputy director of national priorities.

Consumer Action counsels against using a prepaid card product with “credit-enhancement” features, like a short-term payday-style loan that is reported to a credit bureau, or a promise to report bill payments made with a prepaid card to an alternative credit reporting agency (not Equifax, Experian or TransUnion).

Financial personality Suze Orman, who introduced the prepaid Approved Card in January, has partnered with the credit bureau TransUnion to analyze cardholders’ purchases with the goal to develop a system for sizing up card users’ creditworthiness. For now, prepaid transactions are not included in any of the credit reports provided by the three major national credit reporting bureaus.

Evolving industry

The reloadable prepaid card industry is the fastest growing segment of the payment card market. Green Dot and NetSpend, major prepaid financial services companies, both went public in 2010. Walmart has added three new prepaid products to its popular MoneyCard. American Express, too, recently expanded its prepaid card offerings. Even the federal government now requires new benefits applicants to receive payment via prepaid card if direct deposit is not an option. By 2013 checks for Social Security, SSI and other federal benefits will be phased out and recipients will be required to receive their payments electronically.

The Consumer Financial Protection Bureau (CFPB), which is charged with protecting consumers from deceptive practices, is expected to examine the prepaid market, particularly those cards carrying government benefits.

Consumer advocates have asked the CFPB to provide greater financial protections for prepaid card users.

Prepaid cards lack legal consumer protections

By Ruth Susswein

Prepaid cards offer the same conveniences as paying with credit or debit but they’re missing the legal protections for error resolution and fraud liability that consumers expect when they pay with plastic.

If your credit or debit card were lost or stolen, and you reported the loss, your liability would be limited. Prepaid cards do not have the same guarantees, although there is pressure from consumer groups and lawmakers to extend liability limits to prepaid cards.

Plastic liability

Credit cards: Under the federal Truth in Lending Act, “Reg Z” establishes protections for credit cardholders that limit cardholder liability to $50 for unauthorized transactions that were made before the lost or stolen card was reported.

Debit cards: Under the federal Electronic Fund Transfer Act (EFTA), “Reg E” limits debit cardholder liability for unauthorized use to $50 if you notify the bank within two days of discovering that your card is lost or stolen. Your liability can jump to $500 if you take more than two days to report a missing card or unauthorized use. If you take longer than 60 days from the date of the card statement listing the unauthorized transactions, you could be liable for all unauthorized transactions.

Payroll cards: Most payroll cards are prepaid cards issued expressly for the purpose of distributing salary payments electronically to employees. Prepaid payroll cards, as well as prepaid cards that accept federal direct deposits, such as tax refunds, Social Security, SSI and veterans benefits, are covered by Reg E.

Prepaid cards: General-purpose reloadable prepaid cards are not subject to any federal consumer protection laws, although financial institutions issuing the cards and the payment networks that brand the cards (such as American Express, Discover, Visa and MasterCard) typically offer voluntary “zero liability” protections for fraud.

“It’s hard to understand why reloadable prepaid cards aren’t covered by Reg E,” said Linda Sherry, Consumer Action’s director of national priorities. “After all, the primary purpose of Reg E is to protect consumers engaging in electronic fund transfers.” Consumer groups have asked the Federal Reserve and the Consumer Financial Protection Bureau to extend Reg E protections to prepaid cards.

Voluntary protections

The payment networks American Express, Discover, MasterCard and Visa offer cardholders “zero liability” against unauthorized charges on transactions processed through their own networks.

But Visa and MasterCard “zero liability” policies come with some catches. For example:

• Visa says that its “zero liability policy does not apply to PIN transactions that are not processed by the Visa network or to ATM transactions.” It may not extend the protection if it determines “gross negligence,” which includes an “unreasonable delay in our judgment” in reporting unauthorized transactions.
• MasterCard says its “reduced liability does not apply if a PIN is used as the method of verification for a disputed transaction or you have reported two (2) or more incidents of unauthorized use in the immediately preceding twelve (12) month period.”

All cards examined by Consumer Action limit cardholder liability for unauthorized charges to either $0 or up to $50 on cards reported lost or stolen within two business days. After two business days, consumers could be held liable for up to $500 in losses and, if they wait longer than 60 days after the unauthorized use is posted on their statements, they could lose everything. (This is essentially the same protection afforded to debit card users under Reg E, but this protection is voluntary, not law, and can be rescinded at any time.)

Most card issuers state that if you report the loss or theft within two business days, your liability is limited to $50, or even zero. But if the issuer “can prove we could have stopped someone from using your card if you had informed us,” then cardholder liability could be as high as $500, sometimes unlimited.

However, individual prepaid card issuers may interpret your liability somewhat differently. For example, H&R Block’s Prepaid MasterCard provides zero liability protection if you take “reasonable care in safeguarding your card,” but goes on to state: “Failure to register certain cards will be considered not safeguarding your card.”

The terms for Walmart MoneyCard (Visa and MasterCard) state: “You will not lose any part of the money on your Walmart MoneyCard if you exercise reasonable care in safeguarding your card and PIN. If these conditions are not met you could lose $50 or the amount of unauthorized use from your card…”

This means you could lose the entire balance on the card, even up to the maximum balance allowed on the card (in this case $3,000, if you had it).

Liability with the Young Money Discover card ranges from zero all the way to “all the money in your account.” Same for Green Dot cards.

“Only legal protections can assure cardholders safety, security and reliability,” said Sherry. “Without them, it’s the Wild West.”

FDIC coverage

Card issuers can, but are not legally required to, have FDIC insurance to guarantee your prepaid balance if the card company were to go out of business.

On all but three of the 28 cards surveyed, deposits were protected by FDIC insurance. The three remaining cards are issued by American Express, which does not provide FDIC coverage on prepaid cards. American Express says that the funds on its prepaid cards are adequately protected under state transmitter laws, which allows it to keep fees low.

Billing errors

Prepaid cards are also not subject to federal billing error laws. If mistakes are made when you deposit or withdraw money from the card, you must follow the procedures outlined in your card terms. While most card issuers will help you resolve problems, cardholders who pay with a prepaid card have no law behind them when disputing merchant mistakes.

Billing disputes with a prepaid card can be more difficult to resolve because the bill has already been paid, whereas a credit card dispute allows for more leverage since the credit card company can issue a “chargeback” to reverse the purchase. (Credit card dispute rights are defined under Regulation Z of the Truth in Lending Act).

All prepaid cards surveyed by Consumer Action provide customers with error resolution protection that mirror debit card rules. Consumers are required to report errors within 60 (or 90) days of the transaction, or when they received or viewed an electronic statement of transactions on the account. Issuers said they would respond to complaints within ten business days and would temporarily credit consumers for the disputed amount. Most would take 45 days to investigate and provide the consumer with a final determination on the dispute.

While all prepaid cards in Consumer Action’s survey offered reasonable voluntary protections, there is no guarantee they won’t change.

Reg E for prepaid

Consumer Action, along with many other consumer groups, supports extending debit card Regulation E and Electronic Fund Transfer Act legal protections to prepaid cards.

These laws require error resolution rights and fraud protection by limiting losses from theft or loss to $50 if reported within two business days of learning of it, and $500 when reported after two business days but before 60 days from the statement date on which the unauthorized use was posted.

“A consumer deposit should be given the same legal protections for loss, theft and fraud enjoyed by those with a traditional checking account,” said Suzanne Martindale, attorney for Consumers Union, the parent organization of Consumer Reports magazine. “We really ought to harmonize our payment systems and offer uniform protections to consumers.”

Senator Robert Menendez (D-NJ) introduced the Prepaid Card Consumer Protection Act in December 2011, to require Reg E protections if your card is lost or stolen, FDIC insurance to protect all money loaded on the card, ban some prepaid fees and strengthen cost disclosures. So far no action has been taken.

The Consumer Financial Protection Bureau, newly responsible for overseeing the prepaid card industry, is expected to consider new regulations for the rapidly growing prepaid market.

Consumer Action has created a petition on Change.org to urge the CFPB to extend Reg E protections to general-purpose reloadable prepaid cards. Click here to sign.

Temporary vs. personalized cards

Temporary prepaid cards. You can buy prepaid cards at many stores and at some banks. In most cases, you won’t need to show ID and you can begin using the card right away. Off-the-shelf cards are called “temporary” cards because you either use them up or convert the account into a permanent, personalized card that you can reload with funds again and again. Sometimes, you can’t load more money onto a temporary card.

Typically, you will pay an upfront purchase price for a temporary card (plus the value of the card’s preload) and when the money has been used up, the card is no longer useful. These temporary cards don’t have your name on them, and they can’t be used to withdraw funds with a personal identification number (PIN) at an ATM or make PIN purchases. In many cases, you can register temporary prepaid cards online so that you can get your money back if the card is lost or stolen.

Personalized prepaid cards. You can buy a “personalized” general-purpose reloadable prepaid card at certain stores and online, often for free. You fill out an application for the card, providing information about yourself, such as your name, address, Social Security number and birthdate. (Collecting this personal information helps issuers personalize the card and carry out their responsibility to the government under rules to prevent money laundering.)

Cards that have been ordered online must be loaded with money before they can be used for purchases. Once your identity has been verified, a personalized card will be mailed to you and you can load funds on it from the issuer’s website or in some cases by phone. Your personalized card will have your name on it.

Depending on the issuer, funds can be loaded in various ways: with cash, by direct deposit or bank transfer, or with a third-party system like MoneyPak, MoneyGram or Western Union. These third-party services allow you to convert cash into electronic funds you can load on a prepaid card. Third-party services usually carry their own fees—up to $4.95 per transaction.

 

Tale of two cards

This comparison of monthly costs on two cards from Consumer Action’s Prepaid Cards Survey is based on four cash reloads, four ATM withdrawals and four ATM balance inquiries. The two cards shown below had the lowest and highest results among the cards we surveyed. (See footnotes for ways to save money on these cards.)

 

TALE OF TWO CARDS
	Bluebird	Walmart MoneyCard
Monthly fee 1	$0	$3
Reload fee 2, 4	$4	$12
ATM withdrawal fee 3	$6	$8
Purchase transaction fee	$0	$0
Balance inquiry 5	$0	$4
Total	$10	$27
1 MoneyCard waives the next monthly fee when you load $1,000 or more. 2 Bluebird offers free direct deposit and bank transfer reloads. 3 Bluebird has no fee for the first ATM withdrawal each month. After that, you will be charged $2 fee per ATM withdrawal. 4 MoneyCard offers free direct deposit and bank transfer reloads. 5 MoneyCard offers free balance inquiries via an automated phone system.

Dos and don’ts: Choosing and using a prepaid card

Consumer Action discovered that many prepaid cards come with some drawbacks, such as hefty or hidden fees not detailed on the card’s packaging at the time of purchase. With a little planning, some prepaid card fees, such as cash back, balance inquiry and monthly maintenance, can be avoided.

Consider using a prepaid card for some purchases but not for others where you want the added “chargeback” protection that only a credit card offers. Prepaid cards only have voluntary protections from the issuer—you may have to jump through hoops to get your money back for disputed purchases. With prepaid cards, the burden of proving unauthorized use or fraud may be more difficult than on debit and credit cards.

So what’s the best way to be a savvy card user? Below are some practical tips for navigating the ever-changing world of prepaid cards. Get more information and details on specific card practices in Consumer Action’s Prepaid Card Survey.

DO

Check out your options

• Look for low-fee and full-disclosure cards.
• Look for cards that limit fees or allow you to avoid some. Walmart’s MoneyCard says it does not share consumers’ personal information and gives customers a straightforward fee schedule.

Know your fees

• Some cards charge different fees based on where you reload the card with cash. Find out where you can reload for a low, or no, fee.

Track your balance for free

• Many cards will provide your balance at no fee when you check it online, by phone or by text alert.

Access cash for free

• Save money: Use a card with free cash withdrawals from in-network ATMs or get cash back at stores using a PIN.

DON’T

Tie up your funds

• Gas stations may put up to a $75 hold on your prepaid balance. Avoid holds by paying the attendant instead. There’s no hold when you pay inside before you pump, and sign the receipt rather than use your PIN.
• When you use the card to guarantee a room at a hotel, a hold may be placed on your balance that can take a few days to remove.
• Refunds on purchases may be delayed before your prepaid balance is credited.

Forget to read the fine print

• Be on the lookout for fees and other hidden items in the fine print of the cardholder agreement.
• Some cards have surprise fees for cancelling an account or checking your balance.
• There may be a fee depending on the type of transaction. For example, you could be charged extra for choosing “debit” rather than “credit” when making a purchase.

Expect to build credit

• Prepaid cards do not allow you to build a credit history because no money is being borrowed. If your goal is to build or re-build your credit record, consider getting a secured card instead.
• For tips and guidance on selecting a secured card, check out Consumer Action’s Secured Card Survey.

New tool for comparing prepaid cards

Looking for an easy way to compare the costs of different prepaid cards? NerdWallet offers a free prepaid card cost calculator that allows you to browse and compare around 60 cards. It also provides a personal ranking of the least costly cards based on information you provide about expected usage, such as cash withdrawals, purchases and “reloads” (deposits on the card).

Spending, withdrawal and reload limits on each card are provided. For example, one card may have a $1,000 cap on cash reloads and restrict ATM withdrawals to $500 per day. Click on Show Fee Calculations and you’ll get even more detail on features and costs, including any fees for customer service, check cashing and inactivity. The site also shows card benefits, such as where you can go to load cash on the card without paying a fee.

You also can browse the card listings without personalizing usage. NerdWallet ranks all cards based on general annual usage and any distinctive features.

Governments adopt prepaid cards for benefits

By Monica Steinisch

By this time next year, all those who collect Social Security and other government benefits will receive payment by prepaid card or direct deposit. Over the past 15 years, federal and state government agencies have been moving steadily away from paper checks and toward electronic deposits, either into a bank account or onto a card. Social Security, veterans aid, unemployment compensation, disability income and food stamps are some of the benefits that currently are disbursed via direct deposit or prepaid card.

Consumers who receive benefits electronically have much quicker access to their funds, eliminate check-cashing fees, can make payments electronically and have greater security than carrying cash. It’s predicted that this will save taxpayers $1 billion over 10 years.

But the cards can be costly to consumers. Fees for everything from ATM transactions to balance inquiries take crucial dollars out of the pockets of low-income families and put them into the coffers of banks and private companies. (Chase, U.S. Bancorp and Bank of America have contracts with various state governments.) Despite the fact that benefits are supposed to be made available without cost to the recipient, beneficiaries are bearing many administrative costs of the prepaid card system. Last year, card fees and ATM surcharges cost California welfare recipients over $17 million.

How costly the card is to consumers depends on the deal each government agency negotiated with the card issuer. For example, the Direct Express card used by the federal government to disburse payments for Social Security, SSI (supplemental security income) and veterans aid charges very few fees. There are no purchase, monthly maintenance, inactivity or customer service fees. You can get up to one replacement card free per year. Direct Express does charge for ATM withdrawals (90¢ after one free withdrawal each month, plus there’s a $1-$3 ATM surcharge by the ATM owner). Depending on how you use the card you could be charged fees for paper statements, bill payments and more.

In contrast, some states’ disability and unemployment cards charge a lot of fees, including fees for in-network ATMs, PIN transactions, declined transactions, balance inquiries, inactivity, customer service and even “overdrafts”.

Last year, the National Consumer Law Center (NCLC) studied unemployment compensation prepaid cards programs in 40 states and concluded that state-issued prepaid cards may be cheaper for consumers than check cashing outlets but that direct deposit to a bank account is the most affordable option. (Six states did not offer direct deposit.)

NCLC uncovered a slew of fees on many state cards that nickel and dime unemployed workers at a time when they can least afford it.

When available, direct deposit to a bank account is the most cost effective way to get government-issued benefits. You’ll incur the lowest fees, have the use of a debit or ATM card and benefit from legal protections against bank failure and fraudulent transactions.

Bank On programs make low-cost checking accounts accessible even to those who have had an account closed in the past. Go to the Bank On website to find a Bank On program near you.

Web Bonus

• Navigate carefully when choosing a prepaid card
• Read prepaid card privacy policies carefully
• Prepaid standouts and extras
• Patience please! Calling customer service can be a chore

Navigate carefully when choosing a prepaid card

By Ruth Susswein

It seems that everyone from rap artists to PayPal wants a piece of the prepaid card market.

Reloadable prepaid cards offer many of the benefits of credit and debit cards without having to qualify for credit or open a bank account, but the benefits are greatest when consumers know potential costs before they choose a card. Prepaid cards require cardholders to work a little to find the right fit.

Consumer Action’s Prepaid Card Survey finds that many prepaid cards can be effective payment and money management tools but that the costs of carrying a prepaid card vary widely. The trick is to figure out how you plan to use the card and hone in on potential fees.

If you plan to use your card primarily for purchases, an American Express or Capital One prepaid card might be a good fit.

The American Express card has no purchase fees, monthly fees or fees to check your balance. You can order the card online and deposit (“load”) money online or by phone—for free from a bank account, but it takes up to five business days for the funds to be available. Loading cash requires that you use a third-party service called MoneyPak and pay a fee of up to $4.95. (MoneyPak, with locations at major retailers nationwide, accepts cash deposits and places them on a MoneyPak card, which you then transfer to your prepaid card.) American Express gives you one free ATM withdrawal per month. After that, it’s $2 each plus ATM owner’s fees. Cash withdrawals are limited to $200 per week and you can’t use the card for “cash back” at stores. The card can be used at any store or other location that accepts American Express.

The Capital One Prepaid MasterCard also has no monthly or purchase fees and offers a way around their $4.95 monthly fee by loading at least $500 on the card each month. A third-party reload fee (of up to $4.95) can also be avoided with direct deposit. Essentially the same ATM withdrawal fees apply here (one free per month, $1.95 for each additional).

If you mainly want easy access to cash with no bank minimums, check out the Green Dot card. It offers free in-network ATM withdrawals at MoneyPass network machines nationwide. (Out-of-network withdrawals are $2.50 plus ATM owner’s fees). Loading the card with cash through MoneyPak at a retailer costs up to $4.95. If you sign up for payroll direct deposit, you can avoid reload fees. The card carries a $5.95 monthly fee (waived in any monthly billing cycle when you load at least $1,000 to your card or have 30 posted purchase transactions).

Ugly and uglier fees

Consumer Action’s survey finds that prepaid cards can have a lot of fees, sometimes for things you wouldn’t expect, such as the Modern Cash card’s account closure fee of $15.95 and its $19.95 re-activation fee.

Modern Cash will charge you 50¢ anytime you’re declined at the ATM, and $2.50 (plus the ATM owner’s fee) when you withdraw cash. Watch out for the $1 declined transaction fees on NetSpend and Suze Orman Approved cards, too.

Bank Freedom’s prepaid card charges $2.50 for each ATM withdrawal. You’ll pay $5 when you get cash from a teller using Bank Freedom and READYdebit cards. Human interaction will cost you with Western Union’s mun2 card as well: “Cash back” incurs a fee of $25 at a bank counter ($1.95 per ATM withdrawal) and cash loading is $4.95 any time you use a Western Union agent.

Stop using your NetSpend prepaid card and you’ll be charged an inactivity fee of $5.95 per month after 90 days. H&R Block’s prepaid card has an inactivity fee of $2.50 after three months with no transactions. Western Union’s $2.50 monthly inactivity fee kicks in after 13 months.

NetSpend’s Pay-As-You-Go plan lives up to its name, with a charge of $1 each time you use it.

The RushCard has purchase fees ($3.95 to $14.95 based on card) and a monthly fee ($9.95). When you use your PIN, it’s $1. ATM withdrawals cost $2.50 each after two free withdrawals, and you’ll pay 50¢ to check your balance. Reloading the card with cash adds third-party fees.

Avoiding fees

You may be able to avoid ATM fees by getting cash back when you make a purchase at a store if your card comes with a PIN for point-of-sale transactions. Also, look for cards that offer one or two free ATM cash withdrawals a month.

It can be worth your while to automate most tasks associated with the card. Issuers often charge fewer (or no) fees if you manage your account online or through its automated interactive phone system. Regions Bank charges $2 to call customer service but allows you to check your balance at a Regions ATM for free. Avoid most balance inquiry fees by checking your balance online. Set up account alerts by email, phone or text to let you know how much you have on the card and when you are running low on funds. Sometimes the same issuer will have different kinds of cards—including an option with fewer fees—so choose wisely.

Some cards waive many fees when you use direct deposit to have your payroll or federal benefits put on the card. (Not all cards offer this option.)

Banking on a card

Some consumers turn to prepaid cards as an alternative to checking accounts because they can control spending and avoid bank overdraft fees.

But prepaid cards certainly can’t replace a savings account. According to a Pew Charitable Trusts study of 2,000 low-income households in Los Angeles, 67% of consumers with a bank account put money away during the recession, while only 9% of those without bank accounts managed to save.

When comparing prepaid card fees to checking account fees at the top five U.S. banks, Consumers Union (CU) found that checking accounts were less costly than prepaid cards. Assuming that consumers minimized bank fees by using in-network ATMs and avoiding overdrafts, only two out of 12 surveyed prepaid cards (Western Union and H&R Block) beat any checking accounts for value last year.

Even with checking account costs rising, Suzanne Martindale of Consumers Union said “checking accounts remain a better deal than prepaid cards because they’re still cheaper and they offer stronger protection to consumers.”

Read prepaid card privacy policies carefully

By Michelle De Mooy

Today, your personal information may be as valuable to companies as your patronage. Offline and online, companies collect information about their customers, including gender, date of birth and ZIP code, as well as more detailed information such as number of children and household income. They typically use this data to pitch you products. They also might sell (or barter) it to other companies so they can try to sell you stuff, too.

This exchange of customer data is euphemistically called “sharing.” A limited amount of this “sharing” is necessary for legitimate business purposes, such as government anti-money laundering efforts (as required by federal law), credit reporting, account statement preparation, and anti-fraud efforts. The rest is simply done in an effort to better target their and their business associates’ advertising and marketing campaigns—to essentially profit off the sale of their customers’ personal information.

Consumers may be unaware that companies that provided financial products and services, like prepaid cards, also routinely collect and disclose their customers' information, often sharing more sensitive, non-public information such as Social Security numbers (SSN), purchase history and detailed spending habits. This occurs, in some cases, even after you stop being a customer.

The Gramm-Leach-Bliley Act (GLBA), or the Financial Services Modernization Act of 1999, gives you limited control over the sharing and sale of your private financial information. This federal law requires financial services companies to tell you how they collect, share and protect your personal information but it doesn’t stop them from any of these activities. This disclosure can be found in a company’s privacy policy. Most use a standard form created for GLBA privacy notices. GLBA gives consumers the right to limit (or “opt-out” of) some but not all sharing. To their credit, many companies go beyond the law and allow customers to limit even affiliate sharing (sharing with outside businesses) for marketing purposes, which is not a requirement of GLBA. (See below for more on affiliates and affiliate sharing).

Because the GLBA allows states to adopt protections that go even further than the federal law, some states, including California and Vermont, offer their residents the ability to limit sharing by setting a “no affiliate sharing” default on their information unless the customer specifically gives permission (opt in). Nevada allows its residents to opt out of marketing calls by the company and its affiliates.

Standard form ‘privacy’

Many of the prepaid cards surveyed by Consumer Action use the standard privacy disclosure form to outline their sharing practices.

For example, the privacy policy on the Green Dot website states:

 

The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security number and account balances, account transactions and purchase history, transaction history and overdraft history. When you are no longer our customer, we continue to share your information as described in this notice.

 

Before and after you close your prepaid card account, Green Dot and/or Synovus, which is the primary issuer of Green Dot-branded prepaid cards, may continue to try to sell you their own products or services, or to check your credit record to see if you are eligible for future offers. (The company says it does not share your information with other, unaffiliated companies who want to market to you.)

Yap Prepaid Mastercard (issued by Mango Financial, Inc.) states:

 

By using the Account, you agree to grant Mango and its affiliates the right to analyze your non-public personal information (for example, information you have provided and your transaction history) to develop additional or improved products and services for the financial empowerment of mankind worldwide.

 

Yap and some other prepaid companies go further than the law and allow you to prevent the company from sharing information about your credit with affiliates and to prevent the company's affiliates and non-affiliates from marketing to you. However, Yap/Mango and parent banks Inter National Bank (INB) and Rêv North America (Rêv NA) do not allow you to opt out of their own marketing activities or those of “joint marketing” partners. It’s always wise to read the fine print to understand how these business relationships are defined. For instance, joint marketing is described as a “formal agreement between nonaffiliated financial companies that together market financial products or services to you.” In the case of Yap, Mango, etc., these may include other consumer finance companies and insurance companies.

Who needs it?

When you sign up for a prepaid card, the issuing company begins gathering information about you. This information is used to identify you, sometimes to perform a credit check, and ultimately to comply with a provision in the Patriot Act which requires money services businesses (MSB) to collect and verify customer identity (prepaid cards are considered stored value cards, which makes issuers MSBs). While federal law mandates the collection and verification of the information to combat money laundering by criminal organizations, it does not limit how long companies can retain your information.

Suze Orman’s Approved Card prepaid MasterCard provides a basic description of this process in her namesake card’s Terms of Agreement:

 

The USA PATRIOT Act is a federal law that requires all financial institutions to obtain, verify and record information that identifies each person who opens a card account. What this means for you: When you open a card account, we will ask for your name, address, date of birth and other information that will allow us to reasonably identify you. We may also ask to see your driver’s license or other identifying documents at any time.

 

Issuers may use the information they’ve collected about you and combine it with other personal data, either from publicly available sources or purchased from credit bureaus, data brokers, and others to build a detailed customer profile, one used primarily to make a determination about who you are and what you buy.

Affiliates and joint partners

Your information, or a profile of you created by the company, may be shared with other businesses. Companies with the same ownership (affiliates), as well as joint partners and non-affiliates (also called third parties) may have access to your information for marketing purposes, such as targeting advertising.

For example, NetSpend says it discloses customer data to “third parties with whom we may have a joint marketing agreement, or those companies who perform marketing services on our behalf. This includes all information we may collect directly or indirectly from you. NetSpend also uses your information to market its services to you and to gain feedback on potential new services.”

Twelve of the prepaid cards surveyed by Consumer Action share personal customer information with affiliates, as allowed by GLBA.

Consumer Action found two surveyed cards that give customers the chance to opt-out of sharing personal information with their affiliates for marketing purposes. Information provided for Walmart’s MoneyCard and American Express’s Target prepaid card informs consumers that they may “…contact issuer at any time to limit sharing,” and offers them a phone number to do so.

Social Security numbers

SSNs, in particular, are recognized as sensitive information because they have become a proxy for a national “ID card.” This makes SSNs extremely valuable to identity thieves who can pretend to be you and take out credit in your name. In most states, businesses are not prevented from requesting your SSN, and there are few state restrictions on what businesses can do with the numbers. (Click here to learn more about your state's laws on SSNs.)

The only card in the survey that does not appear to share anything outside of basic cardholder information for business purposes is the Western Union mun2 Reloadable Prepaid MasterCard issued by MetaBank. It shares customer information only for “everyday” business purposes “such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus.” It states that it does not use customer information for its own marketing programs nor does it share data for marketing purposes with affiliates or joint marketing partners. (We also surveyed the Western Union Prepaid Visa Card issued by Western Union Financial Services, Inc. and its sharing practices are standard GLBA.)

Using a prepaid card to make certain kinds of purchases might add sensitive information, like health or financial transactions, to your profile. Purchasing a diabetes testing kit on your prepaid card? Buying a new weight loss drug or unmentionable from a lingerie store? Prepaid card purchases can be tracked by “merchant code,” so it could end up being shared.

So what’s the best way to protect your privacy when using a prepaid card? If the company’s privacy policy spells out that they will share your SSN, your purchase history or other information, contact the company to opt–out. Tell the company that you do not want your information shared without your consent. Check the card’s privacy practices before you buy it.

Consumer Action's Prepaid Card Survey finds that many prepaid companies are transparent about their information-sharing activities, as required by law—but the law itself doesn’t go far enough. The default on sharing of personal information for marketing purposes—both affiliate and non-affiliate—should be set at “off” by default. If a consumer wants to allow marketing (opt-in), they should be able to do so by choice but not by deception or coercion.

Prepaid standouts and extras

Perks: American Express prepaid cards come with extra perks for cardholders, including roadside assistance and purchase protection plans.

Savings accounts: Mango, NetSpend and PayPal offer savings accounts to customers. Mango customers can open a savings account earning up to 6% APY when they choose to load the card via direct deposit. NetSpend and PayPal offer a 5% APY for their savings accounts. However, as Paypal warns, transaction fees could reduce interest earned.

Bilingual options: Univision's MasterCard Prepaid and Western Union’s mun2 websites are available in Spanish.— A.H.

Patience please! Calling customer service can be a chore

All but one of the cards surveyed clearly posts terms and agreements online (NetSpend requires you to register for an online account before you are able to view its cards' terms and conditions). Most cards’ fees and restrictions easily can be found on the issuer’s website.

But finding other bits of information for some surveyed cards required a good deal of patience. Because we had to call the companies to seek information that was not readily available on their websites, we got a taste of what customer service was like.

In our surveyor’s judgment, American Express, Mango, OneWest, Yap and Western Union provided the best phone customer service experiences, with round-the-clock operating times and easy navigation through automated systems or immediate connection to a live agent after choosing your language preference.

But we had difficulty reaching customer service at some prepaid card companies. Most companies rely on automated customer service lines that require existing account numbers or Social Security numbers before connecting you to a live representative—an issue if you’re calling to ask questions before you apply for a card.

Our surveyor found that some service representatives were helpful, but most of the time could not answer questions seeking additional details. These reps often directed our surveyor back to the card’s website. The frustration level was highest at Green Dot, Capital One and the RushCard. Calls to Green Dot were disconnected on two occasions.

We spoke to Green Dot, which admitted it is difficult to reach them without an existing account. They direct consumers to the Contact Us link online to resolve any unanswered questions. Without an existing account, calls to Capital One and the RushCard resulted in a dead-end. When we reached agents, we were transferred back to the original number we dialed or were redirected to the website. A RushCard customer service rep told us there is a customer service fee but didn’t know the amount.

“It’s clear that prepaid card issuers are trying to route customers online, and that might be good for consumers because it helps keep card costs low,” said Linda Sherry, Consumer Action’s director of national priorities. “But these companies need to do more to assist people who have additional questions before they buy a card.”

— Alegra Howard

About Consumer Action

Consumer Action is a nonprofit organization that has championed the rights of underrepresented consumers nationwide since 1971. Throughout its history, the organization has dedicated its resources to promot