Library: English | Getting Up to Speed Broadband internet for low-income households.

Today, high-speed home internet service (broadband) is virtually a necessity for everything from finding a job to doing homework. However, many low-income households are at a disadvantage because broadband has been unaffordable for them. This fact sheet explains more about broadband, including its importance, benefits, availability and pricing. It also presents special programs that offer low- and moderate-income households fast home internet service at a discount.

Library: English | Debtors’ Rights Protecting yourself from debt collection lawsuits.

This guide helps consumers understand how to communicate with a debt collector, what their rights and options are when faced with a debt collection lawsuit, steps to take to try to avoid legal action, where to find legal information and advice, the general process of responding to a lawsuit, their rights if they lose the case and how to file a complaint against a collector.

Library: English | Debt Collection: Know your rights - PowerPoint Slides.

This downloadable PowerPoint presentation is designed to be used in conjunction with the “Debt Collection: Know your rights” lesson plan. The slides provide a visual component to the training that will help to engage learners and improve retention.

Library: English | Debt Collection: Know your rights - Seminar Lesson Plan and Class Activities.

This packet, only available as a PDF file, provides guidance for teachers and team leaders. It contains a detailed curriculum, classroom activities and take-home worksheets.

Library: English | Social Media and Online Video Privacy - Seminar Lesson Plan and Class Activities.

This packet, only available as a PDF file, provides guidance for teachers and team leaders. It contains a detailed curriculum and classroom activities.

Library: English | Social Media and Online Video Privacy - PowerPoint slides.

The Social Media and Online Video Privacy PowerPoint training file is available for download in the “Download File” section.

Library: English | Social Media and Online Video Privacy: Trainer’s manual.

This backgrounder is part of our “Social Media and Online Video Privacy” education and training module. The module also contains two multilingual brochures and a lesson plan with PowerPoint training slides.

Library: English | The Fair Debt Collection Practices Act How it restricts collectors and protects consumers.

This concise guide to the Fair Debt Collection Practices Act (FDCPA) makes consumers aware of what collectors must do under the law, what they are allowed to do, and what they are prohibited from doing. It also provides information about getting a collector to stop contacting you, what your options are if a collector violates the FDCPA and where to get more information or personal assistance.

Library: English | Q&A about Protecting Your Finances for Servicemembers and Vets.

This backgrounder expounds on the topics introduced in the companion brochure. Presented in Q&A format, the guide answers dozens of questions for servicemembers and veterans, ranging from how to avoid predatory lenders and take advantage of mainstream financial services to how to handle student loans and deal with debt collection issues. 

Library: English | Economic Survival Guide for Servicemembers and Veterans.

This fact sheet teaches servicemembers and veterans how to recognize and avoid scams and expensive or risky financial products/services and encourages them to take advantage of the many consumer-friendly borrowing and banking options available. It also explains the special consumer finance protections that active duty servicemembers have under the law.