Consumer Action Help Desk

Consumer Action wants to help you resolve your consumer complaints. For free, non-legal advice, email our Complaint Hotline. Or, call 415-777-9635 and leave us a voice mail message with a brief description of your complaint and the state you live in. Our multilingual hotline counselors will return your email or call as soon as possible on weekdays. We speak Chinese, English, and Spanish. While you wait, check out these self-help resources:


Help Desk Resources

  • Consumer Services Guide:

    The Consumer Services Guide is a service of Consumer Action. This searchable directory of resources can help you connect with organizations that might help you solve consumer problems or where you can lodge complaints.

  • Hotline Chronicles:

    Consumer Action’s Hotline Chronicles is a series of articles based on advice given to consumers by our staff members. Hotline Chronicles appears every month in our e-newsletter, Consumer Action INSIDER. Click here to browse the entire series.

  • Class action lawsuit directory:

    Consumer Action wants to keep you informed of class actions that might affect your rights. Visit our Class Action Database for more information.

  • How To Complain: Booklet:

    How To Complain is a booklet providing helpful advice for resolving complaints. It offers guidance for remedies through the legal system, government agencies, and local consumer groups, and includes a sample complaint letter and sample email complaint.

  • Alerts:

    Consumer Action’s Alerts highlight trends in consumer complaints, scams, outrageous fees and other notable consumer information.

  • Consumer Rights FAQs:

    Our Consumer Rights FAQs provides answers to our most frequently asked questions about credit, banking, debit cards, phones and more.

  • Links to Outside Organizations:

    To browse other websites for more consumer information, check out our Consumer Resources Links page. Our Links to Outside Organizations have been chosen by Consumer Action staff members.

  • Consumer Action Handbook:

    The Consumer Action Handbook is a PDF guide that can help with your consumer problems and questions. Find help on such topics as buying and leasing cars, shopping from home, and protecting your privacy and yourself from fraud.

  • ‘Company Contacts’ page: Company Contacts lists names, numbers and email addresses of executives responsible for customer service at major companies. It also provides advice about handling consumer complaints and welcomes updates and tips about corporate contacts.

  • Appleseed’s deportation manual: “Protecting Assets and Child Custody in the Face of Deportation”:

    The Appleseed Foundation, a nonprofit network of public interest justice centers, is updating its popular “deportation manual” that helps immigrant families and those who work with them prepare for the worst. The manual’s updated guidance helps parents secure their children’s well-being in the face of deportation and helps immigrant families deal with critical financial management issues. Click here to view the updated deportation manual.

  • Consumer Financial Protection Bureau:

    The Consumer Financial Protection Bureau (CFPB) is the consumer protection agency with oversight of financial products and services. Submit financial services complaints at CFPB Complaint Form. Or, call 855-411-CFPB (2372). English and Spanish spoken.



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Consumer Help Desk