Outreach & Training

Consumer Action’s multilingual and multicultural community outreach managers work to empower individual consumers and community educators nationwide through free, unbiased, rights-focused consumer literacy information and training. The team works with a nationwide network of community-based organizations (CBOs). Many of these CBOs become our network Affiliate members and receive membership benefits that include multiple free publication orders per year and the opportunity to participate in special in-person events. Visit our Affiliate webpage to learn more about becoming a Consumer Action Affiliate member.

Our Events

• Training addresses debt collection consumer rights
  Consumer Action trainers conducting two free train-the trainer roundtables on Debt Collection: Know your rights.
• Speaking truth to power at Consumer Action’s national conference
  Our National Consumer Empowerment Conference was a success
• For Consumer Action staff, no time to ‘sit back and unwind’
  Our Outreach staff have been busy conducting trainings in summer of 2018

( View More Our Events )  

Training Tools

• Money Management 1-2-3: How financially savvy are you?
  Community educators presenting one or more parts of the Money Management 1-2-3 module can use this game as an ice-breaker and a training tool. Change the questions as needed to match your lesson plan and audience.
• Pop Quiz! What are your rights under the Fair Debt Collection Practices Act?
  Take this quiz on knowing your rights as a debtor
• Teaching Adults: Making Your Training Stick (PowerPoint Slides)
  Consumer Action’s free slide presentation focuses on different “learning styles” to help you reach all the adults who attend your trainings.

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Our Network

• San Francisco senior ball is a big draw
  TODCO Group Senior Ball is a highly anticipated annual event in the local senior community.
• Conference reveals how discrimination still harms communities of color
  Consumer Action co-sponsored the Understanding Segregation: Tools to Advance Access and Opportunity conference in April
• No April fools to be found at last month’s Financial Education Week
  Consumer Action participated in the Financial Education Week in April

( View More Our Network )  

Best Practices

• Out & About: Black women talk finances
  Audrey Perrott attended the Currency Conversations campaign with our network of community-based organizations.
• PACE home improvement loans: Borrowers beware!
  
• Updated EITC guide helps taxpayers claim hundreds, even thousands!
  Updated EITC publications for 2018 is available

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Recommended Training Tools

• Living Life Online (FTC resource)
  The nation’s consumer watchdog offers great guidance for staying safe and avoiding scams online.
• CTIA’s Your Wireless Service
  CTIA - The Wireless Association has many solid resources to add to your wireless education efforts.
• Avoid ID Theft Training Kit
  The Federal Trade Commission offers a training package on ID Theft.

( View More Recommended Training Tools )  

Videos & Webinars

• Albert host financial technology webinars
  Consumer Action and Albert co-hosted two webinars on March 29 to educate our community partners about the Albert Genius service.
• Webinars teach CBO partners how to help clients deal with debt collectors
  Consumer Action and the Consumer Relations Consortium (CRC) partnered webinars in June
• Consumer Action YouTube Channel
  The Consumer Action YouTube Channel features short educational videos and webinars.

( View More Videos & Webinars )