English Library

All Consumer Action publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.

Library of English Publications, Sorted by Date

The Role of Data Networks in the FinTech Ecosystem (Webinar) – Video

Library: English | The Role of Data Networks in the FinTech Ecosystem (Webinar) – Video. Whether consumers already use FinTech to manage their money or are considering using a FinTech app for the very first time, it’s important to understand how they share their financial account data with the apps they choose, the role data networks—sometimes called data aggregators—play, what control users have over their data, and what steps consumers can take to stay informed about the financial services they choose. This webinar, "Understanding the Role of Data Networks in the FinTech Ecosystem: What consumers need to know" focused on expanding consumer awareness of financial data sharing practices and the role of data networks in helping to achieve transparency and control. Category: FinTech Internet Technology on Nov 09, 2021

 
Safer connections: How data networks help you manage your financial data

Library: English | Safer connections: How data networks help you manage your financial data. Many banks and FinTech apps have formed partnerships with data networks (also called data aggregators) as a way to protect FinTech users' financial account login credentials. This fact sheet explains what data networks do; how online banking dashboards can help you monitor who has access to your financial accounts, control what is shared, and rescind account access for apps you no longer want to use; and what steps you can take to enhance your privacy and security when using FinTech. Category: FinTech Internet Technology on Nov 08, 2021

 
Understanding the data networks that help you connect your bank accounts to FinTech apps

Library: English | Understanding the data networks that help you connect your bank accounts to FinTech apps. It's important for FinTech users to be aware of data networks—also known as data aggregators—since these companies often play a role in connecting financial apps to users' financial accounts. This fact sheet explains what data networks are, what they do, how to learn if a data network is being used by your chosen app, how to control the collection and use of your data, and how to protect your data when using FinTech. Category: FinTech Internet Technology on Nov 08, 2021

 
Share Financial Data with Care (Policy Briefing) – Video

Library: English | Share Financial Data with Care (Policy Briefing) – Video. Consumer groups and the financial industry are aligned and working together on data privacy standards to help make FinTech app use safer, give consumers more control over their data, and educate consumers on the safe use of apps. Category: FinTech Internet Money Management Privacy Rights Technology on Oct 26, 2021

 
Share Financial Data with Care (Webinar) – Video

Library: English | Share Financial Data with Care (Webinar) – Video. The webinar covers how financial information is stored, used and sold; financial app practices and how consumers can gain control over their data; what consumers can do to protect their privacy when using FinTech apps and tools; how to become familiar with and use the tools and services offered by banks; and resources, tips and tools that consumers can use to ensure that their financial information is protected. Category: FinTech Internet Money Management Privacy Rights Technology on Aug 18, 2021

 
Coronavirus vaccination outreach resources for community-based organizations

Library: English | Coronavirus vaccination outreach resources for community-based organizations Coping with COVID-19. Getting enough people vaccinated to achieve herd immunity is critical to saving lives and enabling the country to recover from the devastation of the pandemic, yet as of July 2021, around half of U.S. adults were still unvaccinated. This guide shares tools and information from trusted sources that will help community-based organizations encourage and communicate about COVID-19 vaccination within their communities. Category: COVID-19 Pandemic Medical/Healthcare on Jul 15, 2021

 
Distinguishing between vaccine fact and fiction

Library: English | Distinguishing between vaccine fact and fiction Coping with COVID-19. While many millions of Americans have been safely vaccinated, millions of others have not, with many basing their decision not to get the vaccine on inaccurate or misleading information. This publication counters specific vaccination objections with facts, explains why someone should get vaccinated, gives tips for recognizing and stemming vaccine misinformation/disinformation, and directs readers to resources that can help them get a vaccination. Category: COVID-19 Pandemic Medical/Healthcare on Jul 12, 2021

 
Lifeline and the Affordable Connectivity Program

Library: English | Lifeline and the Affordable Connectivity Program Discounted phone and internet for low-income households. Broadband (high-speed) internet service is essential for conducting the necessary tasks of daily life, including learning and doing homework, telecommuting, looking for a job, banking, and accessing remote health services. This guide introduces the two federal programs that offer discounts on home broadband and wireless data service for qualifying low- and moderate-income households.

PROGRAM UPDATE: Due to a lack of additional funding from Congress, the Affordable Connectivity Program has placed a freeze on new ACP applications and enrollment. Consumers must be approved and enrolled with an internet service provider by 11:59 p.m. ET on Feb. 7 to receive the ACP benefit. Consumers who are enrolled in the ACP will continue to receive their benefit through April 2024. (This is an estimate, and could change.) If Congress decides to provide more funding for the ACP, the FCC will provide further guidance and instructions on how the program will proceed, and Consumer Action will update this message. Learn more here.
Category: Internet Telecom Wireless on Jul 01, 2021

 
Steering clear of pandemic-related scams

Library: English | Steering clear of pandemic-related scams Coping with COVID-19. The coronavirus pandemic gave con artists many new opportunities to cheat consumers. This publication highlights some of the most common types of scams related to the pandemic, helps you spot and avoid a scam, and tells you where to report scam attempts. Category: COVID-19 Pandemic Fraud/Scams on May 27, 2021

 
Avoid pandemic-related ID theft and account fraud

Library: English | Avoid pandemic-related ID theft and account fraud Coping with COVID-19. Identity thieves and fraudsters have taken advantage of the pandemic to get a hold of consumers’ personally identifying information and use it to steal their benefits, access their accounts and open new accounts in the victims’ names. This publication identifies some of the most prominent pandemic-related schemes consumers should be aware of, offers tips for safeguarding your personal and account data, explains how to detect fraud and ID theft, and outlines the steps to take if you discover you’re a victim. Category: COVID-19 Pandemic Fraud/Scams ID Theft on Mar 18, 2021

 

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