Library: English | Slammed!: What to do when your long distance service is switched without your permission

This brochure explains what to do if you are “slammed” – if your long distance service is switched without your permission. Slamming is prohibited by federal and state law. Includes the new Federal Communications Commission (FCC) consumer protection rules to help you if you’ve been slammed.

Library: English | Getting the Best Value from Prepaid Phone Cards

Prepaid phone cards allow you to pay in advance for telephone calls. Depending on how much the card costs, you receive a specific number of minutes of calling time. As you use the card, the minutes are reduced, until you have used up all the time on the card.

Library: English | Checking Your Phone Bill

A brochure describing how to check your monthly phone bill in order to save money and prevent telephone fraud. This publication includes a list explaining the different charges you will probably find on your bill, information about your rights as a telephone customer, and what to do if you have a complaint about your service.

Library: English | You Can Help Fight Phone Fraud

A 16-page guide to help consumers avoid and detect phone fraud, including slamming, cramming, toll fraud, calling card fraud, identity theft and wireless (cell) phone fraud. Lists resources for information as well as reporting phone fraud.

Library: English | Phone Fraud: We All Pay

An illustrated fact sheet that describes what phone fraud is and how you can become a victim. Explains how to protect yourself and how to complain about phone fraud.

Library: English | Preventing Telemarketing Fraud: Learn How to Protect Yourself!

An illustrated fact sheet that describes how con artists cheat people over the phone, and gives tips to avoid being a victim of fraud. Includes a list of the “10 Warning Signs of Fraud.”