Source: Meg James - The L.A. Times

Cable giant Comcast Corp. is taking steps to reform its customer service.

The Philadelphia company said Friday that it was reorganizing its executive team and promoting a top executive from its engineering group to oversee interactions with customers.

An accomplished Comcast executive -- Charlie Herrin -- is now senior vice president for "customer experience."

Read Full Article: Comcast, acknowledging problems, acts to reform customer service