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Dispute resolution company eConsumerServices donates resources and information to Consumer Action in order to educate cardholders on broader financial topics. 

(San Francisco, CA) Aug. 8, 2016—Consumer Action is pleased to announce that a new educational contributor and sponsor, eConsumerServices, will collaborate with the organization to produce a suite of financial literacy materials aimed at broadening the non-profit’s comprehensive educational library. In a continued effort to address evolving financial topics, trends and responsibilities, Consumer Action partners with financial experts to deliver timely and relevant consumer resources. 

Consumer Action and eConsumerServices’ missions align in helping consumers to take a proactive role in their financial wellbeing by providing financial education that enables them to make wise choices. The collaboration between the two entities will culminate in the distribution of resource materials designed to encourage credit card holder responsibility and safe online shopping. A comprehensive educational module, including two consumer brochures (both available in English and Spanish) and training materials to be used by community educators, will be created to assist low- and moderate-income consumers in understanding ecommerce shopping best practices and how to avoid and resolve problems with online purchase transactions.

“People have become so comfortable with online shopping that more purchases are now made via the internet than in person, but that doesn’t mean that ecommerce isn’t without its risks,” noted Ken McEldowney, Consumer Action’s executive director. “Educating consumers on how to protect their personal and payment information, vet online merchants and resolve any issues that might arise enables them to benefit from the opportunities and advantages the internet offers while reducing the potential for dissatisfaction or disputes.” 

After the educational materials have been prepared, they will be posted on Consumer Action’s website and will be promoted by email to its national network of nearly 7,000 community groups. 

“Our goal in partnering with Consumer Action is simple: We want to help further the Consumer Financial Protection Bureau’s (CFPB) mission to provide information, advice and training materials that help consumers navigate the new economy and achieve financial prosperity,” said Gary Cardone, CEO of eConsumerServices. eConsumerServices acts as a third-party clearinghouse between consumers, merchants and their banks, providing significant cost and time savings for all parties. eConsumerServices streamlines the intricate and complex process of resolving transaction disputes, facilitating online refunds in a matter of hours, rather than weeks or months.

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About Consumer Action: Consumer Action has been a champion of underrepresented consumers nationwide since 1971. A non-profit 501(c)(3) organization, Consumer Action focuses on consumer education that empowers low- and moderate-income and limited-English-speaking consumers to financially prosper. The organization also advocates for consumers in the media and before lawmakers to advance consumer rights and promote industry-wide change. By providing consumer education materials in multiple languages, a free national hotline, a comprehensive website (www.consumer-action.org) and annual surveys of financial and consumer services, Consumer Action helps consumers assert their rights in the marketplace and make financially savvy choices. Nearly 7,000 community and grassroots organizations benefit annually from its extensive outreach programs, training materials and support.

About eConsumerServices: eConsumerServices provides dispute mediation services to ensure equitable conflict resolution for those engaging in ecommerce transactions. The company helps bridge the gap between credit card holders and merchants, working to facilitate a safe and satisfying online shopping experience. Learn more by visiting http://econsumerservices.com/.