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Aug. 4, 2023, San Francisco—The board of directors of Consumer Action, a national nonprofit consumer education and advocacy organization, has named Anna Flores as its next executive director. Flores comes to the position with a strong background in consumer protection, advocacy and education. 

Prior to joining Consumer Action, Flores served as executive director of Credit Abuse Resistance Education (CARE) and, before that, was the vice president of consumer and community affairs at American Express. Her background also includes serving as director of consumer services for the Public Service Commission of the District of Columbia and as director of consumer programs at the AARP Foundation. 

“We welcome Anna as our new executive director and look forward to working with her as we continue our mission to empower low- and moderate-income, limited-English-speaking, and other underrepresented consumers nationwide to financially prosper through education and advocacy. We also thank former executive director Ken McEldowney for his 45 years of service to Consumer Action, and will present him with our Consumer Excellence Award at our 52nd anniversary awards reception on Nov. 2, in Washington, D.C.,” said Consumer Action’s board chair, Sue Rogan. McEldowney will continue to serve Consumer Action as a senior fellow and as a member of the board of directors. 

“I’d like to thank the board of directors for placing their confidence in me. I look forward to working with the Consumer Action staff, board and stakeholders to protect, educate and advocate for consumers across the country and make a positive impact on their lives,” said Flores. 

Originally from Buffalo, New York, Flores is a graduate of Canisius College and holds an executive certificate in nonprofit management from the Kellogg Center for Nonprofit Management. She will be based in the Washington, D.C., area. 

About Consumer Action

Consumer Action (www.consumer-action.org) has been a champion of underrepresented consumers nationwide since 1971. A nonprofit 501(c)(3) organization, Consumer Action focuses on consumer education that empowers low- and moderate-income and limited-English-speaking consumers to financially prosper. It also advocates for consumers in the media and before lawmakers to advance consumer rights and promote industry-wide change. https://www.consumer-action.org/downloads/english/2023ConsumerActionBackgrounder.pdf