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4 out of 5 respondents believe paid tax preparers should have to pass a competency test, be licensed and provide a list of fees before completing a tax return

Washington, DC—As millions of taxpayers turn to paid tax preparers to help complete what, for many, is their largest financial transaction of the year, a coalition of consumer and community organizations and advocates is drawing attention to the findings of a national poll that demonstrates broad public support for new consumer protections designed to prevent errors and fraud during the tax preparation process. The poll was commissioned by Consumer Federation of America in response to concerns about frequent errors and fraud by paid tax preparers that are used by millions of Americans. The complete results of the poll are available on the Consumer Federation of America website.

The poll found that more than 4 out of 5 respondents believe that paid tax preparers should be required to pass a competency test, be licensed by the state and provide a clear, upfront list of fees before completing a taxpayer’s return.

Multiple rounds of mystery shopper tests of tax preparers found instances of incompetence and even fraud, with 24 percent of the tax returns prepared as part of a 2008 test, 44 percent of returns in a 2011 test, and 93 percent of returns in a 2015 test presenting problems. In 2014, the Government Accountability Office (GAO) sent undercover investigators to 19 randomly selected tax preparer offices. Only two of the 19, or 11 percent, of the returns had the correct refund amount.

Forty-nine percent of poll respondents used a tax preparation company in the past five years.  The GAO estimates that approximately 56 percent of 145 million individual tax returns (81 million) and 59 percent of returns claiming the Earned Income Tax Credit (EITC) were completed by a paid preparer in 2011.aining requirement, discussed in the poll results below, makes particular sense for those who prepare tax returns for lower income consumers who rely on the EITC tax credit, as they can be severely impacted by an incompetent paid preparer. A consumer can lose the credit for ten years if it was claimed but the consumer is later found to be ineligible.

The poll found that:

• 80 percent of the public supports requiring paid tax preparers to pass a test administered by government that would ensure that paid preparers have the knowledge and training to complete taxpayer returns correctly.
• 56 percent believe paid preparers should have special training, although not necessarily a degree.
• 89 percent of respondents support requiring paid preparers to supply an upfront list of fees as tax preparation is a rare industry where prices are often not given up front before the work is done.
• 83 percent of the public supports licensing requirements for paid preparers by a state agency that would also accept and resolve complaints, and enforce consumer protections.

Despite the high instance of taxpayer use and problems with paid preparers only four states (California, Maryland, New York and Oregon) have mandatory standards for paid tax preparers who are not already credentialed as enrolled agents, attorneys, or Certified Public Accountants.

While a 2014 court decision stripped the IRS of its ability to protect consumers without action from Congress, state legislatures have the ability to take action to protect consumers from errors that put their tax returns at risk.

"State legislatures have the authority to implement common sense protections for taxpayers.  This new national poll shows that taxpayers want the protection and peace of mind that their preparer is held accountable and is upfront about the fees that they charge," said Michael Best, Senior Policy Advocate at the Consumer Federation of America.

Allies respond

CFA works with a coalition of national and state groups to promote consumer protections designed to prevent errors and fraud during the tax preparation process.  Below are reactions to CFA’s national poll results from some of our coalition members.

"Consumer groups have seen extremely disturbing levels of errors and fraud in the mystery shopper testing we've conducted," stated Chi Chi Wu, staff attorney at the National Consumer Law Center, who co-authored four reports on this testing. "A tax return may be the most important financial document for an American consumer during the year, and consumers who use paid preparers are placing their financial well-being in preparer's hands. It's no wonder consumers want preparers to have a minimum level of competence."

With budget cuts at the Internal Revenue Service that limit customer service, more and more people will need to consult a paid tax preparer to get help with their taxes," said Linda Sherry, national priorities director for Consumer Action. "The thought that consumers pay good money for bad advice is appalling. New consumer protections must be adopted to prevent errors and fraud and ensure that taxpayers can rely on the advice they are paying for."

"The erosion of trust in our tax system is a symptom of how confused taxpayers are about the tax code and how it impacts them," said David Marzahl, CEO of the Center for Economic Progress in Chicago. "The survey results make clear that taxpayers need to have greater trust in those who prepare their returns and their desire for stronger consumer protections."

"Mystery shopper testing in Florida in 2015 showed a high rate of incompetence, at best, possible fraud, in the preparation of taxes by unregulated paid tax preparers. The poll results reveal that consumers are eager for this incompetence and abuse by paid tax preparers to end through some form of state guidelines for paid tax preparers. The Florida legislature should act."

"Of course the public supports tax preparer regulation: participation in taxes is almost universally required and errors can cost tax-payers thousands of dollars," said Amelia O'Rourke-Owens, staff attorney at North Carolina-based Reinvestment Partners. "It’s high time for state legislators to recognize what the public already knows and regulate paid preparers."

"You wouldn't give your Social Security number to your stylist or your bank account information to a hot dog vendor," said Ali Mickelson, director of tax and legislative policy for the Colorado Fiscal Institute. "Yet these people are more regulated than tax preparers entrusted with your most sensitive financial information."

"The polling findings ring true based on what people tell us. Coloradans want to be sure that their taxes are prepared accurately and professionally, by people that know what they’re doing. Plus they want to know how much it will cost them up front, not after the fact," said Rich Jones, Director of policy and research at the Bell Policy Center.