Released: December 13, 2022
The age of free online returns is ending
Source: Jaclyn Peiser, Washington Post ( Paid Registration )
Retailers have subtly discouraged multi-size ordering — a process known as bracketing — and returns in general by omitting shipping labels from delivery packages even as they continue to give full refunds when customers brought merchandise back.
Now, they’re showing a bit more candor. Several major chains, including Anthropologie, Zara, H&M, Abercrombie & Fitch and J. Crew charge $4 to $7.50 to restock merchandise or for a return label.
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