Digital Dollars training in San Diego

Consumer Action joined Visa in San Diego to host a half-day of training for community, government and faith-based organizations on the Digital Dollars training module. The June 6 “train-the-trainer” regional meeting, led by Consumer Action Community Outreach and Training Manager Nelson Santiago and Associate Director of Outreach & Training Audrey Perrott, focused on how to navigate the new online and mobile economy.

The Digital Dollars training module, developed by Consumer Action in partnership with Visa, includes three in-depth brochures, a lesson plan with class activities and a PowerPoint presentation for trainers seeking to teach consumers how online and mobile banking and payments work, help them understand what the advantages and disadvantages of banking or paying electronically may be and provide them with the tools that will enable them to protect their assets and their privacy while banking online and paying on the go.

The training began with introductions, which included participants telling what demographics they serve and how they planned to use what they learned, and ended with a game that tested participants’ knowledge of the material. In between, Perrott provided a tour of the Consumer Action website, pointing out how anyone—and everyone—could get involved in consumer advocacy by taking advantage of Consumer Action’s e-advocacy notifications and tools at the Take@ction area of our website.

In post-training evaluations:

• 100% of participants who responded either “strongly agreed” or “agreed” that they could use the training information and materials to teach their clients about online banking, mobile banking and mobile payments.
• 92.5% “strongly agreed” or “agreed” that they would place an order for the Digital Dollars materials the day of the training or within 60 days.
• 100% indicated that they planned to use the module within the next 60 days.

Consumer Action and Visa will be co-hosting regional meetings for CBO staff in Chicago and Philadelphia in September. For more information, contact the .(JavaScript must be enabled to view this email address).