Consumers with Buy-Now Pay-Later disputes are to get protection

Source: Alina Selyukh, NPR

People who rely on Buy Now Pay Later (BNPL) installment payments should get prompt refunds for returned items, receive regular billing statements and be able to pause payments during investigations into disputed charges.

That's according to the Consumer Financial Protection Bureau, which says it will begin treating buy-now, pay-later companies — such as Klarna and Affirm — as credit card providers under the Truth in Lending Act, starting in two months.

"Consumers have recourse when the merchant gives them the runaround," Chopra said. "They can dispute a charge with the [BNPL] lender, who is then required to investigate the dispute and in some cases provide a credit to the consumer. Importantly, the consumer does not have to make payments on the [BNPL] loan while the dispute is being investigated."

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