Released: May 25, 2023
Here is what airlines must do if your flight is canceled or delayed
Source: Herb Weisbaum, Consumers' Checkbook
Here’s a DOT rule every flier should know about: If your flight is canceled for any reason—weather, mechanical problems, air-traffic control, staffing issues, computer glitches, volcanic eruptions, whatever—the airline is required by federal regulation to provide a full refund. Refunds are also required when there are significant schedule changes to previously booked itineraries.
Airlines can offer other enticements, such as miles or travel vouchers, but you don’t have to accept that. You are entitled to get your money back.
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