Released: March 12, 2020

Independent agency protects the integrity of our postal system

Source: Linda Sherry, Consumer Action (Consumer Postal Council)

Despite dwindling snail mail and the closing of many post offices, the United States Postal Service (USPS) remains a vital agency for consumers. The mail is commonly used not only as a safe, secure way to pay bills and communicate with companies, but also to provide safety notices, send product warranties and recall notices, conduct the Census, submit voter registrations and distribute absentee ballots, deliver prescription drugs and receive communications from medical providers.

At the same time, prevalent public trust of the USPS unfortunately makes it a target for scammers. At Consumer Action, spreading the word about scams and fraud is an important part of our mission as a non-profit organization. Thankfully, consumers have a great cop on the beat to address fraud, waste and misconduct in the mail pipelines—the USPS Office of the Inspector General (OIG).

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