Released: June 13, 2024

New airline passenger rights explained

Source: Teresa Murray, U.S.PIRG

There are 21 “passenger experience improvements” in the new, 170,000-word federal law passed in May, plus additional rules approved by DOT in April. Key changes include:

• Guaranteed no-hassle refunds for canceled or significantly delayed flights if travelers don’t want rebooked on another flight.
• Mandatory up-front disclosure of baggage fees.
• A ban on fees for children to sit with a parent or adult travel partner.
• Mandatory, 24/7 live customer service.
• Vouchers that last five years.

Airlines and ticket agents must comply with issuing refunds for significantly delayed flights — if travelers want them — by Oct. 28, 2024

No-hassle refunds/vouchers that last five years - Effective Oct. 28, 2024

Free 24/7 live customer service - Effective Sept. 13, 2024

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