Released: October 29, 2024

New rules for airlines to help you get speedy refunds

Source: Hannah Sampson, Washington Post (Paid Registration)

Passengers are entitled to a refund without them jumping through hoops if airlines cancel or significantly change their flights and they choose not to rebook or take the changed flight.

Under the law, airlines are required to proactively offer refunds rather than vouchers or credits without passengers having to ask for it. The money is due within seven business days if the ticket was bought with a credit card and within 20 business days for other transactions.

The law also spells out for the first time how long a delay must be to qualify as “significant” enough for a refund: three hours for domestic flights and six hours for international trips.

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