Library: Vietnamese | Computer, tablet and smartphone warranties: Understanding and exercising your rights (Vietnamese) . A computer, tablet or smartphone can be a big investment, so it's important to know you'll be protected if you get a device with some sort of defect. This guide explains how warranties for these types of products work, why extended warranties and insurance aren't always a good idea, your warranty rights under the law, how to file a claim, and what to do if you're dissatisfied with how your claim is handled. Filed Under: Consumer Rights Technology Telecom on May 21, 2024

Library: Vietnamese | Lifeline and the Affordable Connectivity Program (Vietnamese) Giảm Giá Điện thoại và mạng điện toán cho gia đình lợi tức thấp . Broadband (high-speed) internet service is essential for conducting the necessary tasks of daily life, including learning and doing homework, telecommuting, looking for a job, banking, and accessing remote health services. This guide introduces the two federal programs that offer discounts on home broadband and wireless data service for qualifying low- and moderate-income households.

PROGRAM UPDATE: Due to a lack of additional funding from Congress, the Affordable Connectivity Program has placed a freeze on new ACP applications and enrollment. Consumers must be approved and enrolled with an internet service provider by 11:59 p.m. ET on Feb. 7 to receive the ACP benefit. Consumers who are enrolled in the ACP will continue to receive their benefit through April 2024. (This is an estimate, and could change.) If Congress decides to provide more funding for the ACP, the FCC will provide further guidance and instructions on how the program will proceed, and Consumer Action will update this message. Learn more here.
Filed Under: Internet Telecom Wireless on Aug 30, 2021

Library: Vietnamese | IP Transition: Making the Switch (Vietnamese) The next communication evolution.

This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition.

Library: Vietnamese | Connect to California LifeLine and Save! (2024) (Vietnamese) Dịch vụ điện thoại trợ giá giúp quý vị vẫn liên lạc.

California LifeLine provides discounts on basic residential wireline (home phone) or wireless telephone or broadband internet service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection or activation and monthly service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program and what you must do to continue participation.

Library: Vietnamese | Cell Phone Savvy (Vietnamese) How to avoid problems with your wireless device and service.

This publication provides information on how to avoid problems with your wireless device and service.

Library: Vietnamese | Roaming the World with Your Phone (Vietnamese) .

Being connected can make an international vacation more enjoyable, and an overseas business trip more productive. Planning ahead will enable travelers to save money on calls and messaging as well as keep their international data charges predictable.

Library: Vietnamese | Choosing and Using Mobile Devices (Vietnamese) .

This WirelessED publication explains how to select a smartphone or other data-ready wireless device and service plan, monitor and manage your usage, and get the best value for your budget and your needs.

Library: Vietnamese | Using Mobile Data Wisely (Vietnamese) .

Being connected has many benefits, but it’s important to know your needs and manage your usage to avoid unanticipated charges. Learn about mobile data, networks, devices and service plans.

Library: Vietnamese | Television Service (Vietnamese) Learn how to get results.

Television is a key source of safety and emergency information, entertainment, and education for U.S. households. With hundreds of channels to choose from and many service providers vying for business, TV is not as simple as it once was. This fact sheet will explain your options and help you make the right choices for you and your family.

Library: Vietnamese | Telemarketing Calls (Vietnamese) Learn how to get results.

Telemarketing calls can be a nuisance, particularly when they interrupt your sleep, dinner, or time with family or friends. This fact sheet explains the rules that legislators and consumer protection agencies have created to make telemarketing calls less annoying and help reduce the number of unwanted sales calls you receive. It also provides tips for protecting yourself from fraud and for filing a complaint, if necessary.

Library: Vietnamese | Wireless Phone Service (Vietnamese) Learn how to get results.

Whether you see your cell phone as a convenience or a necessity, you want service that will meet your needs at the best price. This fact sheet explains your options for wireless service. It also provides tips for managing your wireless costs, protecting yourself against fraud and theft, and handling billing or service issues.

Library: Vietnamese | You Make the Call (Vietnamese) Selecting the right Phone Services for You.

There are a variety of phones, communications methods, calling plans and carriers. This publication is designed to help you choose the equipment and services that best meet your needs.

Library: Vietnamese | Protect Your Phone Records (Vietnamese) .

Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This publication can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim.

Library: Vietnamese | Choosing a Wireless Service Provider (Vietnamese) .

The wireless world offers broad choices among service providers, calling plans, and phones. Low-priced equipment and rates make wireless calling affordable for many individuals and families. Plus, today’s cell phone is not just for talking - it can be used to snap photos, surf the Internet, send email, play games, and more. With so much to choose from, it can be a challenge to figure out what’s best for you.

Library: Vietnamese | Telemarketers : Do Not Call (Vietnamese) Một phương cách mới ngăn chận quảng cáo không mời cũng gọi.

Are you tired of unwanted telemarketing calls? Now there is a new government tool to help stop unwanted calls. The National Do Not Call Registry is a free list you can join to limit calls to your home and cell phone for five years. “Telemarketers: Do Not Call!” explains how easy it is to put your name on the registry, what you should expect when you register and how to deal with unwanted telemarketing calls.

Library: Vietnamese | Don’t Fall for the Wrong Call (Vietnamese) Bảo vệ chính mình đừng bị lừa vì nạn gian lận bán hàng qua điện thoại.

Telemarketing fraud — using the phone to swindle and cheat — robs U.S. consumers of about $40 billion a year. Don’t fall for the wrong call, an 8-page, in-depth guide provides information on common tricks and charitable donation scams used by telemarketers, how to answer sales calls, warning signs of fraud, how to protect yourself from unwanted calls, your rights under the law and how you can sue telemarketers who do not honor your wishes not to be called. The guide also contains a listing of complaint handling agencies and other helpful resources.

Library: Vietnamese | Slammed! (Vietnamese) What to do when your long distance service is switched without your permission.

This brochure explains what to do if you are “slammed” – if your long distance service is switched without your permission. Slamming is prohibited by federal and state law. Includes the new Federal Communications Commission (FCC) consumer protection rules to help you if you’ve been slammed.