English Library

All Consumer Action publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.

Library of English Publications, Sorted by Date

Teens & Money - Talking to teens about money (English)

Library: English | Teens & Money - Talking to teens about money (English).

This 21-page booklet is designed primarily for parents but may also be useful for older teens. It covers many topics, including working, budgeting, figuring out if a purchase is a “need” or a “want,” banking, writing checks, savings, credit cards, credit reports, driving and cell phones. The booklet contains illustrations and examples of a weekly spending evaluation, a paycheck stub, how comparison shopping can save money and how to write a check. It also contains a list of helpful web sites for parents and kids.

Category: Money Management on Oct 18, 2012

 
Manage Your Money Wisely - Seminar Lesson Plan (English)

Library: English | Manage Your Money Wisely - Seminar Lesson Plan (English).

This PDF file provides guidance for teachers and team leaders. The 27-page packet contains a detailed curriculum, classroom activities and take home worksheets.

Category: Money Management on Oct 09, 2012

 
ID Theft and Account Fraud: Questions and answers

Library: English | ID Theft and Account Fraud: Questions and answers.

This backgrounder is written in question-and-answer format to supplement the information in the companion brochure.

Category: Fraud/Scams ID Theft on Oct 03, 2012

 
Managing Your Money - Leader’s Guide

Library: English | Managing Your Money - Leader’s Guide.

This guide can help you become a money management mentor. Once you understand the basics of money management, you’ll be able to help others learn techniques that can make an important difference in their finances.

Category: Money Management on Oct 02, 2012

 
Saving to Build Wealth - Seminar Lesson Plan Packet

Library: English | Saving to Build Wealth - Seminar Lesson Plan Packet.

This PDF packet provides guidance for teachers and team leaders. The 27-page packet contains a detailed curriculum, classroom activities and take home worksheets.

Category: Banking Investing Money Management on Oct 02, 2012

 
Questions and Answers About Financial Services

Library: English | Questions and Answers About Financial Services A guide to banking.

This publication provides detailed information on banks, credit unions, checking and savings accounts, Electronic Transfer Accounts (ETAs), debit cards, bank fees, Internet and mobile banking, lower-risk investments, secured credit cards and more.

Category: Banking Investing Money Management on Oct 01, 2012

 
How to Complain

Library: English | How to Complain.

This free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint.

Category: Consumer Rights on Sep 26, 2012

 
Controlling Data Use

Library: English | Controlling Data Use.

This WirelessED fact sheet lists ways you can control the use of data services on your data-ready mobile device.

Category: Wireless on Sep 10, 2012

 
Improve Your Credit -  Put Bad Credit Behind You (English)

Library: English | Improve Your Credit -  Put Bad Credit Behind You (English).

An easy-to-read brochure that explains why having good credit is important, your rights if your credit application is rejected, how to check your credit report, how to dispute mistakes on your credit report and how to begin to rebuild good credit.

Category: Credit Credit Fraud Credit Reports/Scores Credit Scores Fraud/Scams on Aug 28, 2012

 
Cell Phone Savvy Training Manual

Library: English | Cell Phone Savvy Training Manual How to Make Smart Wireless Choices and Avoid Problems.

This training manual, written in question-and-answer format, provides trainers with the background they need to answer consumers’ frequently asked questions about choosing, using and managing wireless service.

Category: Telecom Wireless on Jun 26, 2012

 

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